Frequently Asked Questions | – SockSensei


Shopping information

what are the available shipping methods ?
We have signed contracts with several local delivery companies to deal with all our shipments in the United Arab Emirates in order to maintain the speed and efficiency of delivery

How long will it take to get my shipment?
Once you send the purchase order, our staff will prepare it immediately and contact the delivery company to collect it and deliver it to you based on their flight schedule. The estimated time of receipt of your shipment is 2-5 days.

Do you have international shipping?
This service is not currently available, but it may be added in the future. If you wish, please inform us via the following email:


What are the approved payment methods?
We currently offer the option of payment on receipt only, and in the near future we will provide the option to pay by credit / debit card

Is buying online safe?
Purchasing on our website is 100% safe, especially as we leave the buyer the option to pay on receipt if he so desires
Receiving and canceling requests

 How can I order a product?
All you have to do is choose the socks you like and add them to the shopping cart. Upon completion, you can click on Buy Now and add your information, and a message or email will be sent to receive the order directly

Do I need to subscribe to the store to order?
No . You can order directly from the store, but it is better to subscribe so that you can receive all the promotional offers that we offer and add products to your future wish list

How can I cancel or change my order?
In the event that you wish to cancel or change the order, please contact us directly on the same day through the Instagram or WhatsApp account, as we ship the orders directly after receiving them.

How can I track my order?
We will send text messages or e-mail to update your request whenever necessary. In the event that you feel that your request has taken a long time to arrive, please contact us through the Instagram page to check the status of the request